Xfinity box stuck on voice guidance

Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. But unfortunately you usually will be stuck back in the “Welcome. Bienvenido. Bienvenue” loop.

Voice guidance is only available on the X1 TV Box at this time. Is voice guidance available in multiple languages? Yes, voice guidance is available in both English and …7. Replace the Cable TV Box at the Local Comcast Store. Sometimes cable TV box has a damaged HDMI port or a faulty one due to some power outages. Please take it to your local Comcast store for a same-day replacement. Usually, you don’t need to make a prior booking. 8. Let Comcast Run Diagnostics. Call Comcast and ask them to run TV ...Ensure that you have connected the Xfinity Flex box directly to the TV. Check the TV’s audio input. On your TV, go to Settings > Audio > Audio Input. Make sure you have set the correct audio input and make adjustments accordingly. An extreme fix would be to reset your Xfinity Flex streaming box, as shown in tip #7. Is Xfinity Flex working now?Use the down arrow button to highlight Parental Controls. Press OK. Use the down arrow button to highlight Parental Control PIN. Press OK to select On. Enter a four-digit Locks PIN of your choosing. Re-enter the Locks PIN to confirm. Press the Exit key to go back to regular TV viewing. Note: If you forget your Locks PIN, see Manage X1 and ...Press Menu twice on your remote control to access the Main Menu. Select Setup. Select Guide Setup. Arrow down to Channel entry method or Channel entry behavior. Select Auto-Tune to enable the feature, or select No Auto Tune to disable the feature. Note: Auto Tune to HD will be disabled if the user does not have an HD TV Box or HD TV. Jun 22, 2021 · Xfinity Voice Commands Stopped Working. What the title says. My Xfinity remote voice command just stopped working out of the blue. I press the voice command button and I hear a little noise, followed by a prompt on the screen that says "Voice commands aren't working right now. Please try again later." This has been happening for …

Jul 19, 2023 · New box problem. I received new box and I keep getting a voice guidance loop. Very disappointed! @user_4dbba8, thank you for taking the time to reach out to us here in the Digital Care team via Community Forums. You have reached the Xfinity experts who can certainly assist you with your new equipment concerns. A simple, quick way to turn off the annoying guidance voice or audio description with your Comcast remote on your DVR box.Jul 4, 2020 · Called Comcast to activate the new box, since it wasn't added to my account when I picked it up. They sent a signal, I saw the greeting screen, and when I tried to select the language, nada. Then a gray box popped up saying the remote was paired with another box. On the phone with several agents, each had me press A + D, then punch in 981 to ...Choose Audio Mode. To access Device Settings : Press the xfinity button on your remote. Highlight Settings (the gear icon) and press OK on your remote. Highlight Device Settings and press OK on your remote. Use the down arrow on your remote to highlight Audio and press OK. HDMI Audio Output (Stereo or Auto Detect) Activation process. Enter the last four digits of any phone number listed on your Xfinity account. Use the number keys or directional pad on your remote to enter numbers. If you’re having trouble using the last four digits of a phone number, you can select the Verify another way button to verify via text message or by entering your account ...May 4, 2020 · I returned the box for a new one at the Xfinity store and it's working now. It had been a working for a few years but I turned the TV on one day and it was stuck on that screen. Despite getting a notice both in chat and on the phone that I would not be receiving a call back, I did get a call from an agent about 90 minutes later. Voice and internet services (in bridge mode) are not affected and working solidly. Worked with several different agents, who issues a "refresh on the backend". I have powered all equipment on and off. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Bienvenido. Bienvenue." screen.

After your TV Box has beenconfigured, you'll see the xfinity logo. Back to Top Remote Control Setup and Pairing. The next step to set up your X1 TV Box is to pair your Xfinity Voice Remote with your TV Box. To do this, please see our remote pairing instructions. Once activation is complete, the TV will go directly to live TV programming. Back ...Apparently you can stream all your channels via the Xfinity Roku or FireStick app while you wait for a tech if this doesn’t fix the issue. TV box reset procedure: Using the remote, Hold Pwr button 3 secs. Press OK (center button) Press right arrow, down arrow, then power. Then unplug/replug the box if stuck loading after reboot. On your remote control, click on the Xfinity button. Use the right or left arrow button to highlight Settings then click OK. Using the Down arrow, highlight the Device Settings then click OK. With ...Oct 7, 2022 · Thank you for reaching out about the Voice Guidance being stuck on. I must say that would drive me a bit crazy. We are glad to help and get that shut off. Thank you for listing all of the ways you have already attempted to shut this off. I have 1 more try and if that doesn't work we will take a look at your account.

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Nov 27, 2022 · Hi this is Meet Brandon. In this video I show you How to Turn Off the Annoying Voice Guidance on Xfinity Flex in a few easy steps! Trust me you will thank me... On your remote control, click on the Xfinity button. Use the right or left arrow button to highlight Settings then click OK. Using the Down arrow, highlight the Device Settings then click OK. With ...In this guide you'll learn how to use your Comcast X1 Voice Remote Control. You won't only learn what commands to use for voice control and how to treat your remote like …On your remote control, click on the Xfinity button. Use the right or left arrow button to highlight Settings then click OK. Using the Down arrow, highlight the Device Settings then click OK. With ...

3. Try resetting the remote and TV box connection. Often it happens that while some features of the remote work just fine, other features may face a glitch. For instance, you might be able to handle the volume quite well, but fail to switch channels. A very common problem and quite an annoying one at that.Get the most out of your Comcast X1 Remote by learning to pair it with multiple devices and what to do if you can't find your manufacturer code.Choose Audio Mode. To access Device Settings : Press the xfinity button on your remote. Highlight Settings (the gear icon) and press OK on your remote. Highlight Device Settings and press OK on your remote. Use the down arrow on your remote to highlight Audio and press OK. HDMI Audio Output (Stereo or Auto Detect)Voice Guidance loop. Trying to set up replacement box but Do you want to keep Voice guidance message keeps looping. Even after multiple resets and speaking to a rep and having the remote swapped. Issue with replacing box going on 2nd week. Finally a Ticket was created but still no resolution after several days.Voice Command Tips. To change the channel using your Voice Remote, press the Voice ( Microphone) button, which activates Voice Control, and say something similar to the following voice commands: "ESPN". "Watch Disney Junior". "832". "Watch channel 810". "Turn on Discovery Channel". Voice commands can also be used to search for TV …Need help installing your new Xfinity X1 TV Box? Check out this informational video to learn what's included in your Getting Started kit, how to activate service, how to program your remote and more!Thank you for reaching out about the Voice Guidance being stuck on. I must say that would drive me a bit crazy. We are glad to help and get that shut off. Thank you for listing all of the ways you have already attempted to shut this off. I have 1 more try and if that doesn't work we will take a look at your account.After your TV Box has beenconfigured, you'll see the xfinity logo. Back to Top Remote Control Setup and Pairing. The next step to set up your X1 TV Box is to pair your Xfinity Voice Remote with your TV Box. To do this, please see our remote pairing instructions. Once activation is complete, the TV will go directly to live TV programming. Back ... For new customers, activation is particularly important for orders that include Xfinity Voice, since waiting too long may result in loss of dial tone or loss of the phone number. Activate all your equipment promptly for best results. Xfinity TV. Check that your TV and TV Box are plugged in and turned on. Remember to place batteries in your remote.

Ensure that your TV is switched on and on the right input, connected to your Xfinity X1 Box. Press and hold the Setup button (XR2, XR5, XR11). You’ll find it near the bottom of your remote. If you don’t have a Setup button (XR15), press and hold the Xfinity and Info (i) buttons for a few seconds.

Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. But unfortunately you usually will be stuck back in the “Welcome. Bienvenido. Bienvenue” loop.Press and hold the Voice (Microphone) button while speaking a command into the microphone located at the top of your Voice Remote. Be sure to speak one to eight inches away from the microphone. Release the Voice (Microphone) button when you've finished the command. If you’re using an XRA Large Button Voice Remote, you can press and …Turn the TV on, and press and hold the ‘Xfinity’ and ‘Mute’ buttons on the remote together for 5 seconds (or until the remote light at the top changes from red to green). Enter the first 5-digit code listed for the TV manufacturer. As the code is entered, the remote light will blink on each digit.I did that and the box and went through the setup process again and the box is still stuck on the Voice Guidance screen as before. The agent also told me to contact support if the problem was still occurring that a ticket to tier 2 or sending a replacement box may be in order. To connect a DVD player to a Comcast cable box, start by tuning both the cable box and the TV to channel 2, 3 or 4, then connect the cable box to the wall. Next, connect the audio and visual cables between the DVD player and the TV, then co...I powered off and on again. 2. When powering off the Flex box, I also unplugged the HDMI cable. After doing these things, I powered the Flex back on, while the Flex was showing the initial Welcome screen, take a battery out of the remote and put it right back, press Voice button numerous times, and I finally got to the next setup menu.New box problem. I received new box and I keep getting a voice guidance loop. Very disappointed! @user_4dbba8, thank you for taking the time to reach out to us here in the Digital Care team via Community Forums. You have reached the Xfinity experts who can certainly assist you with your new equipment concerns.To change your Accessibility Shortcut: Go to Settings in the Xfinity Flex main menu. Press OK. Arrow down to Accessibility Settings. Press OK or say "Accessibility Settings" into your Voice Remote. Choose Remote Shortcut and press OK. Select the option you want to assign to your shortcut and press OK.

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Auto-Tuning Channels. Using the remote press the xfinity button. Highlight Settings (the gear icon) and press OK. Highlight Preferences and press OK. Highlight General and press OK. Press the down arrow on the remote and highlight Prefer Best Available Resolution. Then press OK to toggle the feature on or off. Press Exit to finish.I did that and the box and went through the setup process again and the box is still stuck on the Voice Guidance screen as before. The agent also told me to contact support if the problem was still occurring that a ticket to tier 2 or sending a replacement box may be in order. The easiest way to turn audio description on or off is to use voice control. While watching full screen video, press and hold the voice control button on your Xfinity Voice Remote and say "audio description." The voice control button is the third button up from the OK button in the center of the remote. It is a slightly indented rectangle.Oct 12, 2023 · We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. By selecting Accept all, you consent to our use of Cookies.Jul 7, 2021 · Use the Xfinity button or the up/down arrows to highlight the Settings menu gear icon on the right-hand side. Press OK. In Settings, use the arrows keys to highlight Accessibility. Press OK. 0. 0. We updated our box and remote. Now whenever we go to the guide, the voice prompt starts reading the guide. We want to turn that feature off. Ensure that your TV is switched on and on the right input, connected to your Xfinity X1 Box. Press and hold the Setup button (XR2, XR5, XR11). You’ll find it near the …Follow the below instructions to troubleshoot your Xfinity Voice service with the Xfinity My Account app: Log into the Xfinity My Account app on your Apple or Android device, and …The talking guide for Xfinity X1 is a Voice Guidance feature that allows customers with visual disabilities the freedom to independently explore thousands of TV shows and movies. It "speaks" what's on the screen and includes details such as program descriptions to help you decide what to watch. Note: The talking guide is available in both ... XfinityEva. Thank you for sharing these great articles @BruceK! @ dsumner3 The second one is perfect for deactivating the Voice Guidance using the voice remote which is similar to Flex in that in that it has the voice feature so you can simply hold down the voice control button and say "Voice Guidance". (Press 'OK' to turn Voice Guidance off.)Voice Guidance loop. Trying to set up replacement box but Do you want to keep Voice guidance message keeps looping. Even after multiple resets and speaking to a rep and having the remote swapped. Issue with replacing box going on 2nd week. Finally a Ticket was created but still no resolution after several days. ….

Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Enter 9-8-1 on the remote. If the status light blinks blue twice, the pairing for the remote has been turned off. 0. 2.922 Messages. 3 years ago. I can definitely see how something like that would be annoying. You may just need to restart your cable box by going into the menu (Xfinity button) and selecting "Settings>Device Settings>Power Preferences>Restart".Reset Comcast Signal from the Help Menu. You can reset the Comcast signal for your TV box using the help menu. Here’s how: Open the Settings menu. Navigate to Help > System Refresh. Choose Refresh Now and hit OK. The cable box will now begin a system refresh. Once it has started, do not turn or unplug the TV box.Press and hold the Voice (Microphone) button while speaking a command into the microphone located at the top of your Voice Remote. Be sure to speak one to eight inches away from the microphone. Release the Voice (Microphone) button when you've finished the command. If you’re using an XRA Large Button Voice Remote, you can press and release ... Voice Guidance loop. Trying to set up replacement box but Do you want to keep Voice guidance message keeps looping. Even after multiple resets and speaking to a rep and having the remote swapped. Issue with replacing box going on 2nd week. Finally a Ticket was created but still no resolution after several days.Voice Guidance loop. Trying to set up replacement box but Do you want to keep Voice guidance message keeps looping. Even after multiple resets and speaking to a rep and having the remote swapped. Issue with replacing box going on 2nd week. Finally a Ticket was created but still no resolution after several days.May 7, 2020 · Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. But unfortunately you usually will be stuck back in the “Welcome. Bienvenido. Bienvenue” loop. After your TV Box has beenconfigured, you'll see the xfinity logo. Back to Top Remote Control Setup and Pairing. The next step to set up your X1 TV Box is to pair your Xfinity Voice Remote with your TV Box. To do this, please see our remote pairing instructions. Once activation is complete, the TV will go directly to live TV programming. Back ... Brought a brand new modem/router and Xfinity TV Box to set up today. No one has been able to help for hours. They ... Sign in. X1. Xfinity Community Forum. TV. X1. Voice Guidance Loop. U. user_ba5479. 2 Messages. Friday, September 8th, 2023 9:34 PM. Voice Guidance Loop. Brought a brand new modem/router and Xfinity TV Box to …Mar 30, 2022 · If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it’s plugged into the proper locations. Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. This should bring the ... Xfinity box stuck on voice guidance, Ask Xfinity. Chat with Xfinity Assistant. Support Site Language: English. Español. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services., Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Enter 9-8-1 on the remote. If the status light blinks blue twice, the pairing for the remote has been turned off. 0. 2., Use the Xfinity button or the up/down arrows to highlight the Settings menu gear icon on the right-hand side. Press OK. In Settings, use the arrows keys to highlight Accessibility. Press OK. 0. 0. We updated our box and remote. Now whenever we go to the guide, the voice prompt starts reading the guide. We want to turn that feature off., How to record a program Highlight a program on the Guide screen. Select the Record button on the remote control or select the Record option on the program’s info panel. Select Just this episode or All episodes, and the recording will be set. View and Download Comcast Xfinity X1 quick reference tips online. network TV box. xfinity X1 set-top ..., Reset Xfinity Box. Finally, if the above methods have not worked out for you, then it is very likely that the problem is caused by your Xfinity box. In such a scenario, you will have to reset the Xfinity box to resolve the issue. In order to reset your Xfinity box, you can simply press and hold down the Reset button on the box for about 5 seconds., Yes! The large-button remote is compatible with all Comcast platforms, including X1. Large-button remotes can be ordered via the Accessibility Support Center for Customers with Disabilities. Is voice guidance available for any online or mobile Xfinity TV services? Voice guidance is only available on the X1 TV Box at this time., What To Know When Updating Your Xfinity X1 TV Box. You can view our OTT Streaming Partner apps (such as Disney+ or Netflix) on most of our Xfinity X1 TV Boxes. If an X1 TV Box doesn't support an app, you'll be told how to order an updated one when you open the OTT app on X1. Learn more about exchanging your Xfinity X1 TV Box to watch OTT apps., I powered off and on again. 2. When powering off the Flex box, I also unplugged the HDMI cable. After doing these things, I powered the Flex back on, while the Flex was showing the initial Welcome screen, take a battery out of the remote and put it right back, press Voice button numerous times, and I finally got to the next setup menu., I powered off and on again. 2. When powering off the Flex box, I also unplugged the HDMI cable. After doing these things, I powered the Flex back on, while the Flex was showing the initial Welcome screen, take a battery out of the remote and put it right back, press Voice button numerous times, and I finally got to the next setup menu., Get to know the features and functions of the XR2 and XR5 remotes used with Xfinity X1. The XR2 and XR5 remote controls are redesigned to improve the Xfinity TV viewing experience. These remotes are smaller and easier to handle, putting the buttons you use most often within easy reach. Plus, there are fewer buttons so you can quickly find the ... , Press Menu twice on your remote control to access the Main Menu. Select Setup. Select Guide Setup. Arrow down to Channel entry method or Channel entry behavior. Select Auto-Tune to enable the feature, or select No Auto Tune to disable the feature. Note: Auto Tune to HD will be disabled if the user does not have an HD TV Box or HD TV. , Turning Audio Description On or Off on a Non-X1 TV Box. Press the down arrow once to highlight Descriptive Video Service, then use the right/left arrows to turn it on/off. When Descriptive Video Service is turned off, the Default Audio Track should be …, Change Voice Guidance Speech Rate. Turn on Voice Guidance. Press the B key - the square shaped key above the number 2 on your Xfinity remote - to get to the Accessibility Settings screen. In Accessibility Settings, press the down arrow key until you hear "Voice Guidance Options" and then press OK. You'll hear "Voice Guidance Speech Rate ..., Jan 23, 2022 · In this video I show you how to fix a Xfinity Voice Remote where the Voice is not working. I show you how you can turn the voice control on and off and other... , The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it, Apr 10, 2022 · Picture doesn’t fill screen. Hi there. I have an issue where many of the channels on Xfinity Stream Beta App (on Samsung TV) don’t fill the screen. Most of them seem to be movie channels. I cannot adjust 4:3/16:9/Fit to Screen settings as the Xfinity App locks this and the option is therefore ghosted in my Picture menu., If you want to change Xfinity menu from Spanish to English, you'll need to go into the Menu Language Settings. Do this by pressing the Xfinity button on your remote, then choosing the gear icon from the menu options on the screen. Pressing OK will take you to the Settings menu, where you can toggle to Language, press OK again, and use the …, Turn on your TV and follow the steps below to set up your remote. Be sure to point the remote at your TV during setup. Step 1: Press and hold Xfinity and Mute buttons together for 5 seconds until the LED turns GREEN. Step 2: Using the digit keys on the remote, enter the code shown in the CodeFinder on this web page. Step 3:, The is a setting to turn it on and off. To check it, you click the Xfinity button, scroll right to the settings gear wheel, scroll to remote options, and select voice search on. If it is on already, the remote most likely didn't fully pair. You can reset the remote to repair it by following the steps here https://comca.st/2V6vrz0., I am terribly sorry to hear that you are getting this message on your TV. To get this removed, please try saying "Accessibility" into the Voice Remote to pull up the …, Turn Audio Description On From the Accessibility Settings Menu. Press the xfinity button on the remote control from any screen to bring up the X1 main menu.The xfinity button is rectangular and is located above the up arrow key.; Use the xfinity button or the up/down arrow buttons to go to the Settings menu, pictured as a gear icon on the …, Ensure that your TV is switched on and on the right input, connected to your Xfinity X1 Box. Press and hold the Setup button (XR2, XR5, XR11). You’ll find it near the bottom of your remote. If you don’t have a Setup button (XR15), press and hold the Xfinity and Info (i) buttons for a few seconds., Restart a Single TV Box: This will allow you to select one TV Box to restart. This fixes audio issues with slow performance and can take up to five minutes to complete. If you select Restart a Single TV Box, you will be taken to the TV Box selection screen. From there, choose the box you’d like to restart and then select Restart Device., To change your Accessibility Shortcut: Go to Settings in the Xfinity Flex main menu. Press OK. Arrow down to Accessibility Settings. Press OK or say "Accessibility Settings" into your Voice Remote. Choose Remote Shortcut and press OK. Select the option you want to assign to your shortcut and press OK. , There is a resolution some TVs and audio receivers has issues with. (1080p60) Take the Xfinity remote that you use with that X1 box and press “EXIT EXIT EXIT” (3 times fast) then type in on the Keypad “1080” that will change the picture resolution from 1080p60 to 1080i. You can also follow the same steps but instead of typing in “1080 ..., 2023. 5. 31. ... This Xfinity remote works with the Xfinity Flex TV box. All you need to do is point the remote at the television and press the “Voice” button., General Troubleshooting Steps for All Xfinity Services. Ensure the device connections are "finger tight," including the coax cable from the wall to the back of the device. Verify all power cords are connected and plugged into a working outlet or power strip. If your devices are all correctly connected, please make sure you activate your ..., How to record a program Highlight a program on the Guide screen. Select the Record button on the remote control or select the Record option on the program’s info panel. Select Just this episode or All episodes, and the recording will be set. View and Download Comcast Xfinity X1 quick reference tips online. network TV box. xfinity X1 set-top ..., Resetting the system usually is the most common solution to the TV being stuck on one channel. Switch off the TV. Unplug the device. Press to hold the power button for around 30 sec. After 10 mins, re-plug the set. Press to hold the power button until the TV turns back on. Check if the channel changes now., I received a box today and am stuck at the voice guidance screen. Others have reported that techs who come to the house have been unable to fix it. ... I picked up a XG1a box at the xfinity store today to replace an older XG2 (so I could get the DVR service). During setup I also get stuck at the "do you want to keep using voice guidance" screen ..., Voice guidance provides our customers who are blind or have low vision or a visual disability the freedom to independently explore thousands of TV shows and movies on X1. The feature "speaks" what's on the screen and includes details such as program descriptions to help you decide what to watch. Voice Control can be used to control your On ... , The is a setting to turn it on and off. To check it, you click the Xfinity button, scroll right to the settings gear wheel, scroll to remote options, and select voice search on. If it is on already, the remote most likely didn't fully pair. You can reset the remote to repair it by following the steps here https://comca.st/2V6vrz0., If Netflix freezes or gets stuck loading but the rest of your device is working, you can often fix the problem with these basic troubleshooting steps. This usually happens when data stored on your device needs to be refreshed, or when a network issue stops Netflix from loading. Note: If your device isn't working or responding at all, see these ...