Talesfromthefrontdesk

If you went to University and are wondering where your tuition money went…. So I'm one of the concierges at a very high level hotel in a major east coast U.S. city. We're talking 400+ a night even on the slower weeks. Like anyone working the desk at a high end place I have tons of stories about the ballers, frauds, and wannabes that ...

Similar to https://www.reddit.com/r/TalesFromTheFrontDesk/ or https://www.reddit.com/r/assholetax/ but where workers complain about their employers, ...That is horrible. First of all: I am glad you are okay - and that nobody was seriously harmed. Take a minute to let things sink in: you played a part in everyone getting out safely - and you made sure the culprit was caught (and can hopefully get the help she needs).Enter Mr. and Mrs. Psychopath. They come to the front desk super nice, and PT checks them in. Everything goes well, until they get to their room. Horror of horrors, it's *the* room. Satan's den, the Unclean Room! They take videos of the unmade bed, full trash, towels on the floor, etc.In order to meet your posting guidelines, I'm going to share a story from the land use front desk. 😉 (I'm remembering this from a few years ago, so forgive me for paraphrasing the events.) Shortly before closing (of course), a woman rode up on a bicycle, came into our local government office and got in line with the last-minute crowd. As I'm ... One has to wonder if these front desk agents are the biggest heroes of all these days… especially if you look at this collection of tales from the front desk. Keep …If staff wants to provide free rooms for guests (homeless or not) they clearly can provide their own card to cover the costs. What they don't get to do is push the costs on the business without the consent of the business. It's a lot easier to say no when you're giving away your own money instead of throwing the costs or risk at your employer.10-Apr-2014 ... guest feuds, ghost dogs, strange phone calls, and outrageous complaints, More Tales from the Front Desk is packed with stories from a small-town ...

As far as I know Booking.com has fairly standard procedures. If the card declines, you mark this on the reservation on Booking.com's extranet and they automatically send an email giving the guest 24 hours to provide new details. If no new details are provided, the hotel can then cancel the reservation after 36 hours.The bill mentions that California law specifically forbids fraudulently calling a critter a service animal. CAPC §365.7. $1000 fine, six months in jail. Granted, the law is mostly for people trying to sell fake service dogs, but it's not saying that it's not about people trying to bring pets where they shouldn't...Read the email. Check in is at 4. We'll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me "I'm here to check in" not ask, tell me they are checking in 5-8 hours early with ...Roughly, 30 minutes later one of the cops returns. Detective has called a second time. Cop goes up and comes down, once again, finding nothing wrong. Things seem to quiet down for a while, but two hours later (roughly 3:45am) a third cop arrives. Detective has called once more, and the cop has heard from his fellow officers of our Detective guest. I told her not to worry about it, I was there for a week, an hour or two wait wasn't gonna kill me. 10 minutes later the head of housekeeping was walking by and saw me sitting there with my luggage, turned to the desk and said "You didn't tell us it was him!". My room was ready 15 minutes later.An ex-staff who came by found a lost item in the lounge and passed it to Weirdo. Weirdo curtly said "Yea yea, just leave it on the table". Ex-staff was put off and asked if he knew how to process a lost and found. Weirdo brushed him off rudely saying "Yea yea I will ask my manager to teach me. Just leave it".

For a change of pace, this story if from the front desk of a medical practice. A woman approached my desk today to sign in for her appointment, everything on fairly routine until she realizes she has a copay. "I have been coming here for literal months and have never had a copay, my insurance" blah blah blah.r/TalesFromTheFrontDesk: A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say …. Haunted Rooms. Ok, so some context. We get a review a little while ago from an anonymous profile who proceeds to give us a bad review about a haunted room. They go on in the review about how a chair moved on it's own across the room and the shower kept turning on on its own. They also tell about the light flickering throughout the night.Answer a phone, talk to the person in front of them, make a room key, kick a bum out of the lobby, email a credit card authorization form, balance the house, do a bucket check, and remain smiling. Not to mention the front desk agents dressed up like hockey moms with a anger management issue. Expert mode: hockey moms that have shown up to check ...

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It can also mean "farmer," derived from the Gujarati word pat or patlikh, and is often assigned to the owner or tenant of a piece of land. There used to be a shit ton of hotels owned by Patels, hence the scam. Now that someone at your property has fallen for the scam, expect calls like that to increase for a while.Welcome to the lobby of a hotel, where folks working the front desk have all had to deal with some ridiculous behavior. These stories were compiled from Reddit's r/TalesFromTheFrontDesk subreddit, and let's just say that some deal with entitlement, some deal with unfortunate smells, and some deal with shady guests. At the end of the day, though, the moral of all these stories is to respect the ...227 votes, 46 comments. If there’s anything we can count on in the hotel industry, it’s crackpots who read the cancellation policy and then act like…She laughs and covers her face. I now have to man the front desk till my partner shows up. Of course guests ask what happened. I was to tired to formulate a good lie so I was just honest. It made a lot of people laugh. Funny enough this was the 2nd time I had ripped my pants. Another story for later! 2.

This dude came in and was asking about the rates. I gave them to him, then he was like, "I'm the owner." I was like, "No. No you're not." He proceeded to tell me that the cameras were recording me, as if I can't see the footage in the back. And insisted he was the owner. I told him I know the owner, and it's not him. I alternate between 3 different pairs. I have two pairs of shoes from the Cam Newton collection (retail $140, but you can almost always find sales on them at Belk and such, I got mine on black friday for $13 a pop) and they are actually really well made shoes, with a insole that feels like its memory phone which is great.lol. I'm just picturing the GM of some hole in the wall on the side of a highway with a tall sign advertising rooms for $39.99 reading this and bubbling over with a smug sense of pride. Practically running over to their only front desk computer to open that saucy file. 8 days ago.But I asked... First of all, thanks to everyone in this sub who constantly shares their delightful stories of guests, night shifts from hell, and the occasional feel good story of a manager sticking up for someone. You guys made me see we're not alone, and that the audacity of some people knows no bounds. I've worked in several hotels ranging ...i just got promoted and now im getting berated for it. hi! I (21F) am now a FOS (yay!) at a large hotel in a tourist area in New york state. I have been in hospitality for three years now and three hotels in that time this being my third and i started here three months ago as a night auditor. i dont want to make it seem like im bragging but im ...We got rid of our smoking rooms in December. When guests ask why, we usually just tell them that people kept burning the sheets and stuff, which is technically true. The reality being is that even though we have signs plastered everywhere saying they can't smoke weed anywhere in the building, they still did.Feb 20, 2022 · Tales From The Front Desk Private group · 40 members Join group About Discussion More About Discussion About this group Guests… reservations… requests… Share your front desk stories! This group is for sharing, venting, laughing, networking and navigating the world of hospitality. Private Only members can see who's in the group and what they post. Got to use my favorite comeback for a jackass. There's a concert in town tonight. Which usually means on my shift I will have more than the usual (most of the time zero) number of jackasses, drunk or otherwise, on my night audit shift. Our hotel has a front parking lot, and a back parking lot (just as big) on the other side of the hotel.Answer a phone, talk to the person in front of them, make a room key, kick a bum out of the lobby, email a credit card authorization form, balance the house, do a bucket check, and remain smiling. Not to mention the front desk agents dressed up like hockey moms with a anger management issue. Expert mode: hockey moms that have shown up to check ...But I have been coming to this hotel for 3 years! This is a post that's been a long time coming. Disclaimer: this tale contains racism, religious persecution, and names changed for the funnies. Last October I made the switch to my current property. I was a couple weeks in, maybe a month, when he walked into my life: MyHammy Salami ...

Go to TalesFromTheFrontDesk. MaidOfClarity. In the Top 1% of largest communities on Reddit. I took up this job around the middle of 2018. I was enjoying my job as a delivery driver, but between not getting many hours and massive income taxes, I felt it was time for a change of pace. So I ended up working night audit at this 2- or maybe 3-star ...

The Ultimatum: The Update. So I put up this post about my difficulties at work less than 24 hours ago. And boy howdy, do I have some updates: The manager crumpled my notes in front of me, then told me to e-mail my two weeks notice. He apparently then proceeded to tell every employee on-site that I had turned in my two weeks' notice, even though ...She laughs and covers her face. I now have to man the front desk till my partner shows up. Of course guests ask what happened. I was to tired to formulate a good lie so I was just honest. It made a lot of people laugh. Funny enough this was the 2nd time I had ripped my pants. Another story for later! 2. lol. I'm just picturing the GM of some hole in the wall on the side of a highway with a tall sign advertising rooms for $39.99 reading this and bubbling over with a smug sense of pride. Practically running over to their only front desk computer to open that saucy file. 8 days ago. So I work night audit and if you work nights you know how some nights you just get so bored and would wanna do anything to occupy your time so you don’t sleep. Anyways I love having fun so I decided to make the front desk fun for me and my coworkers by creating a front desk game that they can play (they don’t have to) during their day shift ...One has to wonder if these front desk agents are the biggest heroes of all these days… especially if you look at this collection of tales from the front desk. Keep scrolling below for these five epic stories of noisy guests, rude Karens, and troublesome OTAs. For more stories like this, here's one about a local Karen and Kevin at a motel.Read the email. Check in is at 4. We’ll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me “I’m here to check in” not ask, tell me they are checking in 5-8 hours early with ... Feb 20, 2022 · Tales From The Front Desk Private group · 40 members Join group About Discussion More About Discussion About this group Guests… reservations… requests… Share your front desk stories! This group is for sharing, venting, laughing, networking and navigating the world of hospitality. Private Only members can see who's in the group and what they post. For like two years, we have had only FOUR front desk employees, plus my manager, to work front desk. This math means that with 3 shifts a day, if two people request the same day off, the remaining three HAVE to work that day. A few times, I've expressed my frustration at this lack of wiggle room, but my manager acts like it doesn't bother him ...

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Call the police anyway, get this person on someone’s radar to get him some help. Sometimes help is painful. We’re not in the business of public service, although we serve the public… it sounds heartless and at the time it may feel heartless but without some sort of intervention people will usually end up in a nosedive to rock bottom and no matter what …12-Jul-2022 ... Stories from the 50th Annual HITEC in Orlando, FL.I FINALLY got to make my favorite r/TalesFromTheFrontDesk story into a skit, and I absolutely love how it turned out! Did you remember this story? It is ...Read the email. Check in is at 4. We'll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me "I'm here to check in" not ask, tell me they are checking in 5-8 hours early with ...The Mister Patel Scam. Well kids, your favorite Second House Suites night auditor made a bit of a goof tonight. Thankfully, not a massive one. So I get a call from a Mr. Patel, who says he is one of the owners and there was an issue with a package coming via FedEx International. Okay.When she gets back, she tells fully about everything going on with the guests while we are sitting in the office. Someone comes to the desk and she goes out to speak to them. I walk out as well, and lo and behold, Spiderman was standing in front of me.First Floor... Balcony? #skit #hotel #talesfromthefrontdesk. Most relevant. Elliana Fenley. We have different words for a reason. In the US, “balcony” and “patio” are not …Poldaran • 4 days ago. “If they don’t do anything I’m going to go up there myself and bang on the door and tell them to be quiet.”. "Ma'am, if you do that and they complain, it will be YOU that gets kicked out of the hotel. There will be no refunds. Please allow us to handle it." 136. JennFoogle • 4 days ago. Double unfortunately, it happened while I was at work. Even more unfortunately, I didn't notice because I was tending to a guest. Allow me to regale you with a tale of fear, confusion, panic, miasma, and the tragic loss of my dearly departed dinner... The day started as any other. I awoke from a restless sleep, still exhausted due to the very ...Ex bankie too. We had these shared cash draws that sat between 2 people. Money if you put too much in draw without putting in safe would get pushed and drop down into a small area.Monday night, cops drop a guy off. No problem, he seems coherent enough to book a room. Problem. He's actually not, and has no money, and the cops just told me, 2 hrs later, he is od'ed in the lobby bathroom. ….

But if you give #1234 to Lolspedia, or #111349873 to a front desk agent at the property you booked, the person you're talking to won't know what you're talking about. GarnetsAndPearls • 3 yr. ago. Thanks for the explanation. I used to do work, involving processing and shipments.Give me my refund!!! Hey second time poster in the group. ( just a rant) I (19f) work for a very small hotel. With new management. Well I just got a call from a really angry man who said we owe him $160 as a refund and sat there for 5 minutes screaming about how im going to get him a refund. Witch I explained only managers can do.For the Loki fans, he got salmon sushi tonight, and has been purring like a tiny black furry train. A few weeks ago I had mentioned that my property had a wild watermelon vine growing in one of the flower beds. Well, what I didn't know was that there were two melons on the vine and we did in fact have one of them stolen at the time that I did ...Reddit tales from the front desk. Hey all, I came across the above " tales from the front desk" there is some very interesting stories and experiences of people who …stories from the front desk of hotels/hostels/and others in the hospitality industry. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can …I check her confirmation. There is the price for the room CHF 290.00 (the same price I have in my system as well) but then also a "Service Fee" of some sorts CHF 110.00. So in total she was charged around CHF 400.00, but all I see in my system are CHF 290.00. So I log into the Spooking.com Extranet and the price for the room is CHF 290.00.I said, if it was fraud, someone would contact them. That would almost certainly be their credit card processor, filing a notice of charge back, with a reason of fraudulent usage of a credit card. At that time, they now have been the victim of a crime and should report that crime to their local PD.pakrat1967 • 7 mo. ago. You should checkout the r/doordash sub. You soon learn why the driver did what they did. Also the driver doesn't enter the address into the navigation. It automatically gets pulled from the order. That doesn't mean it guarantees the order gets delivered to the correct address though. 52.The answer to the question is always "yes" and if they weren't on the list, they get added. (If it's a case of mistaken identity they can plead their case with management.) People don't ask this question unless they are on the list for so many hotels they can't keep track... AllenHana426 • 20 days ago. Talesfromthefrontdesk, So I finally have been asked a dumb question. Well the dumbest question so far. Been NA for a few years now. Just moved from a major airport property to small town Texas Smariot. I would of thought working at a property outside of a major international airport. The dumbest of all questions would of been asked while working there., Not only did FD checked him in, this guy called several other couples in to rent on the SAME CARD. When Visa called to say it was fraud, it was to the tune of 7 grand. The police were called, in the end, the only thing the guy got arrested for was for domestic violence for beating his girlfriend. 7., Speaking of calling in front of their staff. I once had a warranty return on a speaker, the cone was disintegrating. This was like 2004 so I had to call the vendor, state my case, they approved the warranty repair/replacement on the unit., Out of nowhere, someone from the first floor's window yelled at the dog to silence it and the dog actually listened. That's how we found the owner. The guy had brought his dog with him, but decided to keep it outside. He had told it to stay sitting in the shadow, outside the view of the front desk, and then went inside and bought the ticket ..., Read the email. Check in is at 4. We’ll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me “I’m here to check in” not ask, tell me they are checking in 5-8 hours early with ..., One has to wonder if these front desk agents are the biggest heroes of all these days… especially if you look at this collection of tales from the front desk. Keep scrolling below for these five epic stories of noisy guests, rude Karens, and troublesome OTAs. For more stories like this, here's one about a local Karen and Kevin at a motel., She asks what the price is a I tell her it's $$$ after taxes and we charge $ for incidentals as well which you get back within a few business days after check out. Lady: …but I called and spoke to another gentleman earlier and he said it was $$ and not what you said. Me: I understand but the prices change all the time., A few years ago, in my last job, I worked as the night auditor in a fairly upscale hotel in the college town of Lawrence, KS, in which I covered the front desk and was basically the only hotel employee on duty from 11 at night until 7 in the morning. I have quite a few good stories from those night, so here are a couple to start out with. , I'm not sure at all. Basically, the government first made the announcement of it being $2,000 CAD for the 3 days at all locations. I assumed this was perhaps for 3 nights along with food services and an inclusive PCR test or two and charges for security dispatched to the hotel to watch the quarantine guests., Call the police anyway, get this person on someone’s radar to get him some help. Sometimes help is painful. We’re not in the business of public service, although we serve the public… it sounds heartless and at the time it may feel heartless but without some sort of intervention people will usually end up in a nosedive to rock bottom and no matter what …, TalesFromTheFrontDesk. stories from the front desk of hotels/hostels/and others in the hospitality industry r/ TalesFromTheFrontDesk. Join. Posts Wiki. This wiki post is to serve as a helpful area for travelers who are unfamiliar with the policies of hotels worldwide. This wiki isn't to demean you or offend, but is a guideline for future stays ..., 147 votes, 23 comments. So this Tuesday I was robbed of all the money out of my cash drawer. Fun times working night audit alone each night with no…, Part of it is that people are taking shorter vacations and passing up on booking the vacation rentals like VRBO and Airbnb and opting to stay in a hotel instead because it’s a shorter duration vacation. tell them that the President of Freedonia is visiting, and he brought his entire staff with him., 21-Jul-2017 ... Tales From The Front Desk: The Painfully Ridiculous Things Office Managers, Admins, and Executive Assistants Deal With · Hill of Beans · The ..., Seeing your name on trip advisor is more rewarding than you'd think it would be. Most large chains offer a sweet employee travel program (for Hilton it's like $40-$50 a night for employees). The cheap room rates actually allow you to travel because you have more spending money. Free food, often., Night Audit Story…. Ok, so this is my first post! And since I've become a night audit about 10 weeks ago, this is my first real weird evening. So, it starts with a remote control not working. Nothing too crazy, I go upstairs reprogram it all good. Then, at about 1:34 in the morning, right as I begin my night audit, I noticed that I have a ..., In order to meet your posting guidelines, I'm going to share a story from the land use front desk. 😉 (I'm remembering this from a few years ago, so forgive me for paraphrasing the events.) Shortly before closing (of course), a woman rode up on a bicycle, came into our local government office and got in line with the last-minute crowd. As I'm ... , Poldaran • 4 days ago. “If they don’t do anything I’m going to go up there myself and bang on the door and tell them to be quiet.”. "Ma'am, if you do that and they complain, it will be YOU that gets kicked out of the hotel. There will be no refunds. Please allow us to handle it." 136. JennFoogle • 4 days ago., That was nice, and hasn't happened in a while. But now, we come to the tale of the two weddings. As you can already guess by the name, we had two different wedding groups this weekend. One staying on Friday night, and one staying on Saturday night. Let's talk about the group from Friday night first., If you see an online price, book online. SERIOUSLY. : r/TalesFromTheFrontDesk. by Shyam09. If you see an online price, book online. SERIOUSLY. Some random lady (RL) calls. RL: "Hi! I'd like to know the price of one room for tonight." Me: "I have a non-smoking King size for $95 plus tax.", When guests ask me the same question a hundred different times in slightly different ways I always assume it's one of two things. , it goes beyond that. if they received a PPP loan they're required to post openings and interview to fulfill a provision in the contract, but there's an asterisk in the loan paperwork that they don't have to hire anyone not fully qualified. so to get as much of that money as possible they're "hiring" but not actually hiring. source: i processed thousands of PPP loans for a major ..., Most of the time, the students will put their room numbers in the delivery app, and the driver will just bring it up. Sometimes, the driver doesn’t have a room number, so they’ll just drop it off at the desk the student to then quickly grab from me and shimmy away. This time…. Was different. One of the students ordered a large quantity of ..., Thoughts from the Front Desk. I'm on Day 5 of a 7-day stretch at work and I'm ready to eat this computer I'm typing on. Since me staring at the time isn't making it go any faster, I thought I'd be semi-productive and type out the thoughts I've been screaming in my head. For added fun, there will be no context, but anything you're curious about ..., It’s a fun one! 😈 #skit #hotel #talesfromthefrontdesk. 1.3M. Follower story! 🪰 Sometimes you just have to roll with it… #skit #hotel #talesfromthefrontdesk. 927.9K. Follower story! This story was too hilarious to not make into a video. 😂 …, Freaky Hotel Guests. This post is referring to people who try to get front desk staff into their room for perverted reasons. A couple days ago, my friend was just telling me a story of how some person was trying to coerce them into their room by leaving them their key card. She then left a note the next morning with her contact information., A printer logs all calls to the room and when the phone was answered. If after the third time, the Front Desk contacts LP to do a wellness check. The call log is saved for 30 days. Im seeing less and less wake up calls requests. I see mostly older travelers making the request., How Dare You Not Remember ME! I normally work the PM shift at a 150 room hotel in just outside our downtown area. We average 20-40 check ins a night. One evening a lady, let's call her Joy, arrives to check in. She gives me her name and it's not on the reservation list. I check digital check ins -- not there., A small luxury tropical island resort. An older guy walks out of jewelry shop and comes right over to reception. He’s together with a much younger lady who’s twirling a sapphire bracelet on her hand., If you book a 100% prepaid non refundable reservation then you get what you paid for. However, if you book a reservation that holds a certain xcl policy say 3 days or 7 days, etc that is different. Yes the hotel will have a regular xcl policy but there are always certain circumstances like 95% of the country is having flt issues or a snow storm ... , From the other side of the desk. So, about 2 weeks ago, I was traveling a couple hours away from home to attend a conference in a field I do consulting in. This conference was at a Schmilton (hope I obscured that properly) in a very specific part of the city where I was. I was so excited to attend this conference, and this would have been the ... , Haunted Rooms. Ok, so some context. We get a review a little while ago from an anonymous profile who proceeds to give us a bad review about a haunted room. They go on in the review about how a chair moved on it's own across the room and the shower kept turning on on its own. They also tell about the light flickering throughout the night., I love arguing with guests about fees /s. again, obligatory sorry for the formatting i’m pretty mobile app bound until i get a new pc or laptop. anyway I’m on the night audit; it’s the only one our owner/GM owns and he always says when someone wants to cancel after the cutoff time (6pm) we need to call him and let him know the situation ...